Vodafone-idea launches the WhatsApp Chatbot to resolve the Customer queries. This service will help you to resolve all the queries instantly. Today I am explaining to you about the Vodafone-Idea WhatsApp Chatbot and its use. Read this post till the end to know more about this.
Vodafone-Idea announced in may about the launch of a new AI-powered digital customer service and Virtual assistant Called VIC. This service is live now on My idea app, My Vodafone, WhatsApp, and the Official Website of the Company. ORISERVE developed the VIC service. This service can deliver responses instantly on a host of user queries such as Plan activation, data balance, bill requests, VAS, recharge, bill payments, etc claimed by the company. Also, this service is available 24 x 7.
Vodafone-Idea launches the WhatsApp Chatbot
The VIC service has been built exclusively for Vodafone Idea Limited said ORISERVE. It is built on state of the art AI, NLP, deep learning, and other trailblazing technologies.
First of all, you have to start chatting with VIC on WhatsApp. You can start chatting with VIC using these two methods. The first method, when you receive the SMS from Vodafone-Idea on your mobile number with a link to start a conversation with VIC on WhatsApp.
The second method, save the Vodafone-Idea company number in your phone and manually start WhatsApp Chat. 9654297000 is the Vodafone customer care number and 7065297000 is the Idea Customer Care number.
The system did not feel very comfortable when used. It seems to have pre-fed responses and does not respond in a customized way when you send a question. It will give you several options which you can choose by entering the corresponding number after sending the query.